Terms & Conditions

Terms & Conditions – New Mirpur Dental Supply

Welcome to New Mirpur Dental Supply. By accessing our services, placing an order, or communicating with us through our platforms (Facebook, phone, or email), you agree to the following Terms & Conditions.

Please read them carefully before making a purchase.

1. General Information

New Mirpur Dental Supply provides dental instruments, equipment, and consumables to dental professionals, clinics, and businesses across Bangladesh.

We reserve the right to update or modify these terms at any time without prior notice.

2. Product Information

  • All product descriptions, images, and specifications are provided as accurately as possible.

  • However, slight variations in color, packaging, or design may occur depending on the manufacturer.

  • Product availability is subject to stock.

3. Orders & Confirmation

  • Orders can be placed via phone, Facebook page, or email.

  • All orders are subject to confirmation.

  • We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or other valid reasons.

4. Pricing & Payment

  • All prices are listed in Bangladeshi Taka (BDT).

  • Prices may change without prior notice.

  • Payment methods may include:

    • Cash on Delivery (COD)

    • Mobile Banking (bKash/Nagad/Rocket)

    • Bank Transfer (if applicable)

Orders may require advance payment in some cases.

5. Delivery Policy

  • We provide delivery services across Bangladesh.

  • Delivery time may vary depending on location (typically 1–5 working days).

  • Delivery charges may apply based on order size and location.

  • Delays may occur due to external factors (courier issues, weather, etc.).

6. Return & Replacement Policy

  • Returns or replacements are only accepted if:

    • The product is damaged, defective, or incorrect

    • The issue is reported within 24–48 hours of delivery

  • Products must be unused and in original packaging.

  • Certain items (e.g., consumables or opened products) may not be eligible for return due to hygiene reasons.

7. Warranty (If Applicable)

  • Some equipment may come with a limited warranty provided by the manufacturer.

  • Warranty terms vary by product.

  • Physical damage, misuse, or unauthorized repair will void the warranty.

8. Customer Responsibility

  • Customers are responsible for providing accurate delivery information.

  • Please inspect products upon delivery and report any issues promptly.

9. Limitation of Liability

New Mirpur Dental Supply shall not be held responsible for:

  • Improper use of products

  • Any indirect or consequential damages

  • Delays caused by third-party delivery services

10. Privacy

We respect your privacy. Customer information (phone number, address, etc.) is used only for order processing and communication. We do not share personal data with third parties without consent.

11. Contact Us

📞 Phone:
01341602120
01832085569

📧 Email:
newmirpurdentalsupply@gmail.com

📍 Address:
Rahman Complex, Road#01, Plot#13
Senpara Parbota, Mirpur-10
Dhaka-1216 (Metro Pillar 251)

By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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